The fastest way to reach our customer service team is by phone at +41 44 949 44 99. We are happy to help with questions about your order, photo books, photo products or technical issues. If all lines are busy or we are unavailable, you can send us an

<p>The fastest way to reach our customer service team is by phone at +41 44 949 44 99. We are happy to help with questions about your order, photo books, photo products or technical issues. If all lines are busy or we are unavailable, you can send us an email at&#xA0;<a href="mailto:service@bookfactory.ch" id="isPasted">service@bookfactory.ch</a>. During our business hours, we will respond to your enquiry as quickly as possible.</p>

How can I contact customer service quickly?

If you need help creating your photo book or have questions about our software, our customer service team will be happy to assist you. Contact us by phone at +41 44 949 44 99 or by email at service@bookfactory.ch. We will help you find a solution so

<p>If you need help creating your photo book or have questions about our software, our customer service team will be happy to assist you. Contact us by phone at +41 44 949 44 99 or by email at&#xA0;<a href="mailto:service@bookfactory.ch" id="isPasted">service@bookfactory.ch</a>. We will help you find a solution so you can continue designing your photo book with ease.</p>

I’m stuck while creating my photo book. What should I do?

Bookfactory FAQ

Customer Service

The crash course for the Bookfactory design software in video format

Smart-Layout

Set favorites in the image folder

Sidebar

Apply your own layout to all pages

Apply Autofill

Format change

Change product options

Move double pages

Software Tutorials (Videos)

Shortcuts (Windows & Mac)

General: Image formats

General: Automatic update of the Bookfactory design software

General: Supported operating systems

General: Language setting

General: Change the display mode of the software (Light or Dark)

General: Order paper samples

General: Create an e-book from your photo book

General: Transferring several products in one order

General: Bookfactory templates

General

Basic functions: Activate automatic saving

Basic functions: Design mode (Automatic, Smart Layout, Manual)

Basic functions: I miss some functions (switching to manual mode)

Basic functions: Change product options

Basic functions: Change format

Basic function: Delete/Add pages

Are there any simple templates I can use?

Basic functions

Detail functions: Use one layout for the whole book

Detail functions: Create and save your own layouts

Detail functions: Create PDF preview

Detail functions: Collect photos from project

Detail functions: Place images automatically

Detail functions: Image folder settings

Detail functions: Set favourites for images

Detail functions: Image editing

Detail function automatic  image optimisation

Detail functions: Activate page numbering

Detail functions: Move double pages within the photo project

Detail functions: Pipette function

Detail functions: Save text style

Detail functions: Grid

Detail functions: Guides

Detail functions: Arranging objects in the foreground and background

Detail functions

Problem: Mac / My project cannot be saved

Problem: Mac / I can't start designing and am stuck after the product configuration

Problem: My order does not appear in the cart

Problem: Error message when ordering: "The project contains resources whose upload has not yet been completed."

Problem: My order cannot be processed because my Bookfactory version is too old.

Problem: The Bookfactory design software cannot be updated because my operating system is too old.

Problem: Project error report during order process

Problem: Invalid project structure

Problem: Send log files

Problem: Problems with accessing Apple Photos

Problem: When starting the software, it is not possible to navigate further into the product category.

Shopping cart: Reset password

Problem: 'An error occurred while uploading your order.'

Problems

Bookfactory Software

Where do I find the Online Editor?

How long do projects created with the Online Editor remain stored?

How do I edit my Online Editor projects?

Online Editor general

Adding and deleting Pages in the online editor

Basics: Sidebar

Basic function: adding shapes

Online Editor basics: Text

Online editor basics: photos

Online Editor basics: Project settings

Online Editor basics: Preview

Basic functions in the Online Editor

Detail function photo upload with link

Detail function share project editable

Online Editor Features

Smart Editor: How does it work?

Smart Editor: How long does it take to create a photo book using the Smart Editor?

Smart Editor: Can I edit the book after using the Smart Editor?

Smart Editor: What is the smart editor for photo books?

Smart Editor

Online Editor

min. and max. number of pages and increments per product

I cannot find the "Appdata"-Folder

Where can I have a single book printed?

How much does it cost to print a small run?

How much does a small print run cost?

Error message: Invalid page number cover PDF

Error message: Page size or orientation varies from page to page

Error message: Increase steps Content-PDF

Error message: The PDF does not contain embedded fonts

Error Messages

How do I export my work as a print-ready PDF?

What should I keep in mind (regarding bleed, resolution, and colours)?

How can I make sure the colors are reproduced exactly as they appear on the original?

What resolution and color profiles are best for professional results?

PDF-to-Book - Creating PDF Files

PDF-to-Book

How can I redeem a voucher?

Split invoice

How can I pay?

How can I submit a complaint?

How long is my project available?

Reorder

Orders over 100 copies

I have not received a confirmation email

Can I cancel my order?

Can I still change my order?

My album has printing defects. Can I get a replacement?

Order & Payment

Order preparation and delivery Delays in delivery

Delivery deadline

Prices and delivery charges

Special delivery and mailing lists

What are the delivery costs for orders from outside Switzerland?

What is the production time for photo books?

How long will it take for my order to be delivered?

Can I track the status of my order?

What shipping options does Bookfactory offer?

Does Bookfactory also deliver internationally?

How long does it take to receive my photo cards?

What is the production time for photo calendars?

How long does it take to produce a premium photo book?

What is the production time for a photo booklet?

How long does it take for my photo greeting cards to be produced and dispatched?

My photo book arrived damaged. What should I do?

Shipping & Delivery

What resolution should my pictures have?

Automatic image optimisation: When should I select this option?

What are the printing methods used at the Bookfactory?

How many photos fit into a photo book or a photo calendar?

My Photos cannot be loaded into the software or the Online Editor

What to use? Online Editor, Bookfactory Software or PDF-to-Book

General information

What sizes are available for premium photo books?

What makes premium photo books different?

How do I create a digital photo book?

What is a photo booklet?

How do I create a photo booklet?

Photo books: what types of paper are available for photo books?

Can I also have my photo book gift-wrapped?

What sizes are available for photo books?

Can I make changes to the automatically generated photo book?

What paper should I use for my photobook?

How can I create a photo book online?

Photo book Flat Open: what is a Flat Open photo book?

Photo Book Flat Open:  What are the benefits of a Flat Open photo book?

Flat Open photo book: What sizes are available for Flat Open photo books?

Text for the spine

Photo books

What types of photo cards can I create?

Can I add custom text to my photo cards?

Photo card: How do I design photo greeting cards at Bookfactory?

Photo cards: can I order my photo cards in different quantities?

Different types of paper for photo cards

Photo cards

Can I order a physical photo book and an eBook at the same time?

E-Book: What is an eBook at Bookfactory?

E-Book: Wie erstelle ich ein eBook bei Bookfactory?

E-book: Which file formats are available for e-books?

I forgot to order the ebook – can I still order it afterwards?

Can I order just the ebook?

eBook: How do I open it? - Technical requirements

eBooks

How do I create a custom photo calendar?

What sizes are available for photo calendars?

Can I save special events and appointments in the calendar?

Can I personalize a custom photo calendar each month with different photos?

Photo calendar: How can I design the calendar?

Photo calendars

Size chart Photo Canvas

Photo poster: How do I create a custom photo poster?

Photo poster: What printing options are available for photo posters?

Photo poster: Can I choose different paper types for my photo poster?

Photo poster: How long does it take to produce and ship a photo poster?

Wall art

Product design

How can I purchase a gift voucher from Bookfactory?

In what amounts are gift vouchers available?

How long is a gift voucher valid?

Can I personalise a gift voucher?

Vouchers

Where do I change my password?

Where do I delete or change the delivery address?

Where do I find my Bookfactory user account?

Problem: I cannot log into my Bookfactory user account

Bookfactory user account