Complaints and defectsUpdated 9 months ago
If you are not satisfied with your order please get in contact with our service team. We will explain how to receive your replacement order as soon as possible. At no extra cost.
Your complaint should be made within 10 days after the delivery. If you want to return the product to us, please send it by standard post to the following address:
Bookfactory Customer Service
Isenrietstrasse 21
CH-8617 Mönchaltorf
Phone: +41 44 949 44 99
Weekdays from 9.00 to 12.00
Please pay the postal charges before returning your order. We cannot accept packages with postage payable. Naturally, we will reimburse your postal charges. Attach the corresponding receipt to your order when you return it. If you choose to return your product by faster delivery methods (e.g.express post) however, we will only be able to reimburse the cost of delivery by standard post.
Procedure for postal damage: If your photo product has been damaged during transport (damaged packaging), please report this so-called transport damage within 8 workdays to the Swiss post office.