Order & Payment

How can I redeem a voucher?

If you have been given a Bookfactory voucher, you can enter the voucher code in the shopping cart. Vouchers and discounts cannot be combined and are valid until the specified date.

Split invoice

If you as the customer also wish to specify multiple invoice recipients (split invoice), please contact our customer service team at [email protected] before you place your order. A surcharge of CHF 10.00 will be added to your invoice for each s

How can I pay?

With us, you can pay for all products by invoice, credit card, TWINT, PostFinance Card or PostFinance e-finance.

Complaints and defects

If you are not satisfied with your order please get in contact with our service team. We will explain how to receive your replacement order as soon as possible. At no extra cost. Your complaint should be made within 10 days after the delivery. If you

How long is my project available?

Online Editor. Projects created in the online editor remain editable for 400 days after the last saved change in the project list. If you open and save the project again, this period starts again – even if nothing has been changed in terms of content

Reorder

Online Editor. You can reorder any Online Editor project within 60 days. To do so, please log in to your customer account and select the section “My Online Editor Projects.”. In the next view, you’ll see your order history and can add the desired pro

Orders over 100 copies

If you order more than 100 copies, we can offer you a discount. Please ask our customer service for information about prices when ordering more than 100 copies.

I have not received a confirmation email

After a successful order, you will automatically receive a confirmation email that also includes your order number. If you don’t receive it, please first check your Spam/Junk folder. Especially with Bluewin, our emails may end up in Spam because Blue