Problem: 'An error occurred while uploading your order.'Updated 4 hours ago

When attempting to send projects from the Bookfactory software upload list to the online cart, you receive the following message:  

‘An error occurred while uploading your order. Please try again later.’

Following reasons may trigger this message:

• Poor internet connection
• Firewall active in external antivirus software or in the device's internal protection
• Bookfactory does not have all the necessary permission

The following solutions may help:

• Turn the internet off and on again
• Set up an exception rule for the Bookfactory software in the firewall of your antivirus software
• Set up an exception rule for the Bookfactory software in the firewall of the device's internal antivirus protection
• Check whether Bookfactory has all the necessary permissions

If none of these solutions work, please feel free to contact Bookfactory customer service at [email protected] or +41 44 949 44 99.