Problems

Problem: Mac / My project cannot be saved

Do you use the Bookfactory design software on the Mac and cannot save your project? You have probably started the software directly from the installation drive. In order to be able to use the software and all its functions properly, you must move it

Problem: Mac / I can't start designing and am stuck after the product configuration

Do you use the Bookfactory design software on the Mac and cannot reach the design area?. You have probably started the software directly from the installation drive. In order to be able to use the software and all its functions correctly, you must mo

Problem: My order does not appear in the cart

If you have problems transferring your order or if your project does not appear in the cart after the transfer, follow the steps below:.

Problem: Error message when ordering: "The project contains resources whose upload has not yet been completed."

If you have problems transferring your order or if your project does not appear in the cart after the transfer, follow the steps below:.

Problem: My order cannot be processed because my Bookfactory version is too old.

The Bookfactory design software and the Bookfactory range are constantly being adapted. In order to be able to provide our customers with adequate support, we therefore require an up-to-date version. For this reason, old versions of the Bookfactory d

Problem: The Bookfactory design software cannot be updated because my operating system is too old.

When you update to a current version of the Bookfactory design software, the operating system requirements also change. If you have not opened the software for a while, you may not be able to use it again until you have installed an up-to-date operat

Problem: Project error report during order process

When your project is completed, it is checked for possible errors such as:. By clicking on the corresponding warnings, you can navigate directly to the page and check the warnings. In order to proceed with the order, these messages must be confirmed.

Problem: Invalid project structure

If the Bookfactory design software is forced to close by the user during a loading or saving process, the project structure may be damaged in the process. In such a case, please contact customer service so that we can analyse your project and, in the

Problem: Send log files

It may happen that we need so-called "log files" from the Bookfactory software for a more precise analysis of your problem. Proceed as follows:.

Problem: Problems with accessing Apple Photos

Most of the time, the problem with the Apple Photos integration is due to the permission setting for the software. On the Apple device, proceed as follows:Launch the Photos app on your device.

Problem: When starting the software, it is not possible to navigate further into the product category.

In most cases, this problem can be solved quite easily and is due to the display setting on your computer:.

Shopping cart: Reset password

If you have forgotten your password, you can easily reset it in the login area.To do this, navigate to the user account in the top right-hand corner so that the login window is displayed and carry out the following steps: