Shipping & Delivery
Order preparation and delivery Delays in delivery
Occasionally, while preparing your order, damage occurs. Even tiny defects such as scratches, fine cracks or a crease in the paper can mean that we have to restart the whole production process. Our high standards of quality at the Bookfactory mean we
Delivery deadline
Find out about the current production and delivery deadlines by visiting our website before making your order. In the Bookfactory Software order wizard you may also select the option «express delivery». Please note however that this option only refer
Prices and delivery charges
Shipping costs vary depending on the order value (image is as of 12/2025):. For clarity, product prices are stored in the respective product category. You can also calculate your desired product here and see immediately how much volume discount you w
Special delivery and mailing lists
Both our offerings and our delivery costs apply to purchase orders with a single mailing address per order. Please note that individual mailing lists/order splits that the customer has nor processed through the automatic ordering method process (from
What are the delivery costs for orders from outside Switzerland?
We only deliver to Switzerland and Liechtenstein. On request, an exception can be made with Fedex and against prepayment. Please contact our customer service before placing your order.
What is the production time for photo books?
The production time for photo books is usually between 3-9 business days incl. shipping time. The exact time depends on the selected product type. You can see the exact delivery time for each product.
How long will it take for my order to be delivered?
The delivery time depends on the selected shipping method and the product and is usually 3-9 working days including shipping. You can find all our shipping information here: https://www.bookfactory.ch/en/delivery-times/
Can I track the status of my order?
Yes, you can track the status of your order online in your Bookfactory account or by using https://www.bookfactory.ch/en/order-tracking/
What shipping options does Bookfactory offer?
Bookfactory offers various shipping options, including standard shipping and express shipping.
Does Bookfactory also deliver internationally?
We only deliver to Switzerland and Liechtenstein. On request, an exception can be made with Fedex and against prepayment. Please contact our customer service before placing your order.
How long does it take to receive my photo cards?
Production time for photo cards is typically 3 business days, incl. shipping time. You can find all our shipping information here: https://www.bookfactory.ch/en/delivery-times/
What is the production time for photo calendars?
The production time for photo calendars is typically 3-5 business days. You can find all our shipping information here: https://www.bookfactory.ch/en/delivery-times/
How long does it take to produce a premium photo book?
The production time for a premium photo book is typically 5 business days incl. shipping time. You can find all our shipping information here: https://www.bookfactory.ch/en/delivery-times/
What is the production time for a photo booklet?
The production time for a photo booklet is usually between 3 business days incl. Shipping time. You can find all our shipping information here: https://www.bookfactory.ch/en/delivery-times/
How long does it take for my photo greeting cards to be produced and dispatched?
The production time is usually 3 working days including dispatch. You can find all our shipping information here: https://www.bookfactory.ch/en/delivery-times/